Privacy
This Privacy Policy explains how Vando System LLC (“Vando,” “we,” “us”), a company based in Brockton, Massachusetts, collects, uses, and protects information when you visit this website, fill out a form, use the live chat, or call our business line.
Information you give us on our forms
Our free business assessment form on the homepage and on each trade page asks for:
- Your name and your business name
- Your trade (for example roofing, plumbing, salon, construction, HVAC, electrical, landscaping, auto repair, or other) and the towns you serve
- Your phone number and email address
- The best time to reach you, and the language you want for the assessment call (English, Spanish, or Portuguese)
- Answers about your shop and how work runs: team size, a 90-day goal, who answers the phone, roughly how many calls are missed and how many jobs you run in a week, where work or money slips through, how you book jobs, tools you already use, languages your customers use, and where new customers usually come from
- Your consent to a free business-assessment call from an AI assistant, which may be recorded, and to a related text if needed to confirm a time (the checkbox); the site language you were using; which form you used; and the date and time we received it
A hidden field on the forms is used only to block automated spam; submissions that fill it in are not stored. To prevent abuse, we limit how often a form can be sent from the same connection. For that we keep a one-way hash of your IP address for up to one hour; we do not store your raw IP address with your request.
How we use form information
- To review your request and contact you about your free business assessment, at the time you picked when possible
- To prepare the assessment, our findings, and the written roadmap we send you
- To send a quote and set up services, if you ask us to
- To answer your questions and keep a record of our conversations with you
Submitting a form does not start a call automatically. We review each request first. The assessment conversation may be with our AI assistant, which says up front that it is an AI and that the call may be recorded. With your consent, we may also send a text message related to your request, for example to confirm a time. Message and data rates may apply. To stop calls or texts from us, reply STOP to a text or email us, and we will honor it.
Calls to our business line
Calls to (331) 241-4033 are answered by an AI receptionist. It says that it is an AI and gives a recording notice at the start of the call. Our voice provider (Vapi) processes the call, and the call may be recorded and transcribed so we can take your message, understand your request, and follow up. The caller ID number you call from is also received. If you do not want to be recorded, you can hang up and email us instead.
Massachusetts requires the consent of everyone on a call before it is recorded. Staying on the line after the recording notice is treated as consent.
Live chat
Our public pages include a live chat window provided by Tawk.to, a third-party service. If you use the chat, the messages and any details you type, along with technical information such as your browser and approximate location, are processed by Tawk.to under its own privacy policy, and Tawk.to may set its own cookies or similar storage in your browser. Please do not share payment card numbers or other sensitive information in the chat.
Sample calls and demos
The sample calls, demo videos, and interactive sample call on our trade pages are pre-recorded and run in your browser. They use computer-generated voices and a fictional shop. Nothing you tap or type in the interactive sample is sent to us. If you use the microphone button, your browser’s own speech recognition may turn your voice into text; that is handled by your browser or its vendor, not by us.
Cookies, local storage, and analytics
We do not use advertising or analytics cookies, and we do not run analytics or tracking tools on this site. Our own pages save two small settings in your browser’s local storage: your language choice (vando-lang) and whether you closed the “view in Spanish?” bar (vando-lang-hint). You can clear these in your browser settings at any time. The live chat described above may set its own cookies.
Service providers
We share information only with providers that help us run the business, and only as needed for that work:
- Cloudflare hosts this website and securely stores form submissions for us. Like any web host, it processes technical request data such as IP addresses to deliver and protect the site.
- Vapi, our voice provider, answers and processes calls to our business line and any assessment calls we place.
- Tawk.to provides the live chat.
- Google (Gmail) handles email you send to us or we send to you.
We do not sell or rent your personal information, and we do not share it for advertising. We may disclose information if the law requires it or to protect our rights or the safety of others.
How long we keep information
We keep form submissions, call records, and messages for as long as we need them to follow up with you, provide services, keep business records, or meet legal obligations. You can ask us to delete your information sooner, as described below.
Security
We use reasonable safeguards to protect your information, including encrypted connections (HTTPS) and access to stored submissions limited to people who need it. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to see, correct, or delete the information we have about you, or to stop contacting you. Email [email protected] and tell us what you would like us to do. We may need to confirm your identity before acting on a request, and we will respond within a reasonable time.
Children
This site and our services are meant for business owners and are not directed to children under 13. We do not knowingly collect information from children. If you believe a child sent us information, email us and we will delete it.
Massachusetts
Vando System LLC is based in Massachusetts, and we handle personal information in line with applicable Massachusetts and U.S. law, including the Massachusetts all-party consent rule for call recording.
Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page.
Contact us
Vando System LLC, Brockton, Massachusetts. Email: [email protected]. Phone: (331) 241-4033.